Privacy Policy

1. Our Position on Privacy

Cutco is built on trust. To automate energy monitoring and switching, we require access to personal and energy-related information. We collect only what is necessary to deliver the service, use it only for that purpose, and protect it with strong safeguards.

We do not sell your personal information. We do not use it for unrelated marketing or third-party gain.

2. Information We Collect

To operate effectively, Cutco collects a combination of personal, household, and energy-related data. This may include your name, address, email, and phone number, as well as details about your energy setup such as your current provider, plan, and usage patterns.

We may also collect more specific information where relevant to energy optimisation and switching. This can include your energy profile, household characteristics, concession status, solar setup, electric vehicle usage, life support requirements, and other factors that influence plan suitability.

Where you subscribe to paid features, we may collect payment-related information required to process your subscription.

In addition, we collect system-level data such as account identifiers, activity logs, and technical information necessary to operate and secure the platform.

3. How We Use Your Information

Your information is used solely to deliver the Cutco service. This includes analysing your current energy setup, comparing it against available plans, identifying opportunities to optimise costs, and facilitating switching where you have authorised us to do so.

The data you provide allows us to produce more accurate comparisons, tailor recommendations to your circumstances, and automate processes that would otherwise require manual effort.

We do not use your information for purposes outside of delivering and improving this service.

4. Automation and Limited Data Sharing

Cutco uses automation to interact with external systems in order to complete switching and related processes. Where required, your information may be submitted to energy retailers or relevant platforms to carry out these actions.

This is the only context in which your data is shared externally. We do not disclose your information to third parties for resale, advertising, or unrelated purposes.

All data sharing is limited to what is necessary to perform the service you have requested.

5. Data Security

Protecting your data is a core part of how Cutco operates.

We store your information in secure systems and apply appropriate technical and organisational safeguards to protect it from unauthorised access, misuse, or loss. This includes encryption of data in transit, controlled access to systems, and ongoing monitoring of system activity.

Our systems are designed to minimise exposure and ensure that only authorised processes and personnel can access your information.

While we take reasonable steps to secure your data, no system can be completely immune from risk. By using Cutco, you acknowledge that some level of inherent risk exists in any digital service.

6. Storage and Retention

Your data is stored only for as long as it is required to provide the service and meet legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Responsibilities

You are responsible for ensuring that the information you provide remains accurate and up to date.

This includes updating your details when you move properties, change your energy usage profile, or experience any changes that may affect your plan suitability. The effectiveness of Cutco’s recommendations and automation depends on the accuracy of the data you provide.

You are also responsible for maintaining the security of your account credentials.

8. Your Rights

You have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate or incomplete.

Requests can be made by contacting us using the details below.

9. Legal Compliance

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the service or legal requirements. The latest version will always be available through our platform.